{"id":52947,"date":"2026-01-29T11:23:31","date_gmt":"2026-01-29T11:23:31","guid":{"rendered":"https:\/\/www.motherhoodindia.com\/careers-opportunities\/?post_type=awsm_job_openings&#038;p=52947"},"modified":"2026-01-29T11:23:31","modified_gmt":"2026-01-29T11:23:31","slug":"assistant-manager-customer-experience-lullanagar-pune","status":"publish","type":"awsm_job_openings","link":"https:\/\/www.motherhoodindia.com\/careers-opportunities\/jobs\/assistant-manager-customer-experience-lullanagar-pune\/","title":{"rendered":"Assistant Manager &#8211; Customer Experience &#8211; Lullanagar-Pune"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<h2 class=\"boc_heading  al_left  \"  style=\"margin-bottom: 20px;margin-top: 0px;color: #da4d6a;\"><span>Key Responsibilities:<\/span><\/h2><div class=\"boc_divider_holder\"><div class=\"boc_divider  \"  style=\"margin-top: 0px;margin-bottom: 20px;height: 1px;background: #aaaaaa;\"><\/div><\/div>[vc_column_text]<\/p>\n<ul>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Conduct daily briefings with the SLM and OP teams to appreciate good work, address issues, and share important updates.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ensure all team members are informed about the day\u2019s appointments, consultant availability, specialties, and any ongoing offers.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Be present in OP areas during peak hours to monitor patient flow and support operations.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Personally oversee VIP arrangements based on individual requirements.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Take regular rounds in all OPDs during peak hours to ensure cleanliness and a welcoming environment.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ensure customer comfort at all times and proactively handle delays as per service standards.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Track SLM conversions, bed bookings, and follow-ups regularly.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Oversee conversions for all health check packages.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Supervise internal marketing events to maximize productivity and engagement.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Meet consultants regularly, work closely with them, and stay updated on their requirements.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Share customer feedback with the respective doctors consistently.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Monitor customer complaints, ensure adherence to the escalation matrix and TATs, and personally follow up to ensure timely resolution.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Coordinate with the Corporate team for all unit-level activities and quality improvement initiatives.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ensure adherence to all SOPs and departmental compliance for certifications, audits, and awards.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ensure accuracy and timely submission of all standard reports (daily and monthly).<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Take regular rounds and meet all patients and attendants to ensure their well-being.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Track reported issues and ensure timely closure as per defined TATs; escalate any unresolved concerns promptly.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ensure that both self and team are well-groomed and maintain discipline and decorum at all times.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Lead the implementation of the Service Vision to ensure every customer experience results in delight.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Personally engage with customers to enhance their experience and meet expectations.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Provide actionable suggestions for improving service offerings based on real-time observations and feedback.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"boc_divider_holder\"><div class=\"boc_divider  \"  style=\"margin-top: 0px;margin-bottom: 20px;height: 1px;background: #aaaaaa;\"><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Conduct daily briefings with the SLM and OP teams to appreciate good work, address issues, and share important updates. Ensure all team members are informed about the day\u2019s appointments, consultant availability, specialties, and any ongoing offers. Be present in OP areas during peak hours to monitor patient flow and support operations. Personally oversee VIP arrangements based on individual requirements.<\/p>\n<div class=\"h10\"><\/div>\n<p><a class=\"more-link1\" href=\"https:\/\/www.motherhoodindia.com\/careers-opportunities\/jobs\/assistant-manager-customer-experience-lullanagar-pune\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"template":"","meta":{"_acf_changed":false,"_vp_format_video_url":"","_vp_image_focal_point":[]},"class_list":["post-52947","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-customer-experience","job-type-full-time","job-location-lullanagar","job-location-pune","experience-8-10-years","qualification-any-graduate"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.motherhoodindia.com\/careers-opportunities\/wp-json\/wp\/v2\/awsm_job_openings\/52947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.motherhoodindia.com\/careers-opportunities\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/www.motherhoodindia.com\/careers-opportunities\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/www.motherhoodindia.com\/careers-opportunities\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.motherhoodindia.com\/careers-opportunities\/wp-json\/wp\/v2\/media?parent=52947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}