Video Consultation FAQSQ 1. What are the Specialities offered by Motherhood for Video consultations?
A- Motherhood is equipped to handle Obstetrics, Gynecology And Pediatrics consultations over video.Q 2. How do I get connected for Video consultation?
A- For a Video consultation, we will require you to book an appointment via Motherhood Website.
- Click the “Book an Appointment” Tab
- Select the Motherhood Hospital and your doctor
- Choose from the available slots for Video Consultation
- Complete the payment process
- You will receive a Confirmation Email
- 15 Minutes Before The Consultation slot, you will receive an SMS and an Email with a link to start the video consultation with your consultant
A- Each consultation is expected to last around 10-15 minutes. However, the actual duration of the video consultation will depend on the doctor assessment of the patient and his/her condition.Q 4. Will my treating doctor be available for consultation?
A- Currently we have a restricted set of doctors across each hospital offering. We will soon have all of them on this platform.Q 5. Can I choose my own doctor?
A- Yes, user can pick any doctor who is available for video consultation depending on your need. You can also take the help of our call center for choosing the right doctorQ 6. How do I make a payment?
A- Users can pay through four different kinds of payment modes. Cards (Visa, Master, RuPay& More) Net banking (All Indianbanks), Wallets (PayZapp&Freecharge) and UPI (Instant payment using UPI App). You can get in touch with our call center for any details.Q 7. Is your payment gateway safe& secure?
A- Yes – we work with best-in-class service providers who offer security standards at par with the best.Q 8. What happens if the video call gets disconnected in between?
A- You shall be provided with an option to reconnect in such scenarios.Q 9. Can I upload the photograph of the prescription for better understanding?
A- YesQ 10. Can I get a Soft copy of my prescription?
A- Yes, a copy will be emailed to your email address on completion of the consultation.Q 11. Can I extend the consultation by 5 /10 mins? A- Like any other consultation – if the doctor feels there is any need – he/she will extend it. The consultation will end only when doctor closes it. Q 12. Is this facility available 24X7?
A- No – specific slots are available. Check the slots on our website.Q 13. What happens if my computer shuts down or internet connection stops working right when the Payment is getting processed?
A- If the payment goes through –The appointment will be confirmed, and you will get an SMS/email.
If the payment fails, you will need to book again.Q 14. What do I do if I am not available during the booked appointment?
A- You have an option to reschedule it.Q 15. Will I get refund if I am not able to connect to the doctor after payment?
A- Yes – if you are not able to connect to the session due to any technical reasons.
You can request a refund my mailing your details to email@example.com with your transaction details and we will process your refund via the same.Q 16. How many days will the refund process take?
A- It will take 7-10 business days.