Key Responsibilities:

Package conversion, CRM usage and customer experience, event management & customer engagement.
Follow-up calls for upcoming EDD, delivery package, and bed booking.
Organize events end to end, which include maternity photo shoots and baby showers.
Keep the management updated regarding all feedback, service gaps, and customer perceptions of our products, packages, and offers.
Own any issues the customer may encounter & ensure prompt recovery by the respective team.
Actively work with coordinating departments to close the gaps and ensure the service experience constantly meets expectations.
Track CRM leads.
Maintains productivity data as per schedule –per doctor EDD tracker, monthly delivery tracker.
Accurately update patient conversion sources, such as referral channels and marketing initiatives.
Capture data of all prospectives and HIS updation and forward reports based on defined parameters to enable decision-making and focus.
Be constantly updated on competition activity – rates, products, and discounts.
Participate in all activities scheduled by Corporate – meetings, performance reviews, training, and assessments.

Service Line Executive – Kharghar, Navi Mumbai