Careers - Motherhood Hospitals India

CURRENT OPENINGS:

Be part of the innovative team of professionals that have excelled in Women & Childcare.

Have access to excellent on-the-job training and other specialized training programs.
Experience wide-ranging development by enhancing your soft skills including interpersonal skills, grooming abilities and command on English languag
You will have an opportunity to deepen your existing skills and learn the latest trends in Technology.

WE ARE HIRING – Join one of India’s leading names in women & children’s health.

Name of the Position: Service Line Executive (SLM)
Department: Customer Experience
Reports To: Customer Experience Manager
Key Relationship: Customers & Attenders; Consultants; Vendors; Inter-dept teams
Work Location: Kharghar – Navi Mumbai
Education:Graduate ; PG in Management | Hospital Administration preferred
Experience: 1 – 5 years; with 1 year in a Service supervisory or sales position
Knowledge and Specific Skills: Thorough product and services knowledge, communicate the key differentials confidently. Strong computer skills – good knowledge of software; excel workbook. Ability to plan & execute work. Documentation accuracy – in data collation & update.
Required Critical Behavioral Competencies: Communicates in a convincing & empathic style; compelling written & oral communication. Fluency in English and Regional languages. Persuasive interpersonal skills; intuitively understands customers and enjoys assisting them. Demonstrated leadership potential; ability to collaborate with and influence colleagues. Results-oriented and able to work in a fast-paced environment. Sharp eye for detail; proactively completes tasks and activities.
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Objective: Build personalized relationships with customers Point of Contact for customers
Works closely with Consultants to ensure customers are looked after seamlessly
Understands customer expectations through detailed dialogue
Shares information transparently, offers the best options; coordinates with all related services
Explains in detail the financial aspects; up-sells product when applicable
Ensures extended service engagement – post delivery services; vaccinations
Responsible for tracking & conversion of EDD.

Key Responsibilities:

Customer Journey
Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.
Converts the prospectives into lifelong customers.
Provides relevant information – Facility tour | procedure | medical management | financials – transparently to build the relationship. –
Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.
Based on the customer profile, up-sell and cross sell. – If financial assistance required, coordinate with concerned authority.
Deposit details & payment terms to be clarified to the patient.
Counsel on do’s and don’ts.
Follow up with customers who have not come back for booking. –
Follow up calls for: upcoming EDD; delivery package; bed booking. –
Organize Events end to end : Maternity Photo shoot; baby shower. –
Follow up to ensure attendance for complimentary classes.
Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers.
Own any issues the customer may encounter & ensure prompt recovery by respective team.
Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.
Track CRM leads.
Maintains productivity data as per schedule – per doctor EDD tracker; monthly delivery tracker.
Accurately update patient conversions sources – referral channels, Marketing Initiatives.
Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.
Be alert and identify source markets and corporate references.
To be constantly updated on competition activity – rates, products , discounts.
If patient has rates of other hospitals, seek information.
Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments. Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored.

Consultant Management:

Keep Consultants informed regarding their confirmed referral appointments.
Keep the doctors (treating and referral) informed about the ongoing status of the patient.
Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.
Maintain a cordial and professional relationship with Consultants.

Responsible for Outstanding Service Experience Delivery:

Ensures personal grooming as per standard; maintain discipline and decorum.
Contributes to implementation of the Service Vision
Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard.
Manage the feedback system : maintain scores for Google review; NPS & Customer satisfaction

Name of the Position: Assistant Manager -Medical Operations
Department: Sales
Key Relationship:
Internal: ALL Stake Holders/Consultant/Registrar
External: Vendors
Work Location: Lullanagar -Pune
Education: BDS/BAMS/BHMS with MHA/MBA
Experience: 7 yrs to 10 yrs experience In Referral Sales/Marketing/Doctor Relations
Knowledge and Specific Skills: Effective Communication Skills, Stakeholder Management Proven Leadership skills Relevant Market/Industry knowledge/ Sales Management Skills/Strong Networking Skills.
Required Critical Behavioral Competencies: Self Motivated /Leadership Skills /Stake holders Management /Ability to work under high pressure /Problem Solving Skills/Effective Communication/Attention to Details.
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Objective: Comprehensive knowledge of their work with particular reference to the obligation to maintain the confidentiality of his / her patients and adhere to bylaws, rules & regulations of the medical organization.

Key Responsibilities:

Medical Operations:

Regularly meet clinicians to understand and resolve operational issues ·
Ensure legal compliances of the medical departments (E.g. PCPNDT, MTP, AERB).
Reporting of key performance indicators and clinical indicators by 10th of every month.
Mapping of clinical functions at hospital through SOP. Implementation and continuous monitoring.
Conduct at least one QIP and Clinical Audits per year.
Ensure committee meeting are conducted as per scheduled calendar. Schedule to be prepared.
Reporting of key performance indicators on monthly basis ·
Coordinating with outsourced clinical departments (Lab, X-ray personnel, IVF personnel, outsourced tests) in case of operational issues for smooth functioning.
Credentialling and privileging of doctors on empanelment/ monitoring of doctors’ contracts.
Implementation and monitoring of all COVID protocols. Contact tracing and testing of suspected staff for further management.
To conduct internal audits as per the schedule, clinical audit, quality improvement programs.
To ensure continuity of accreditation of unit, submit all the reports on time, prepare and apply for renewal on time, complete the assessments / NC Closures on time.
Conduct Regular structured meeting with the consultants.
Identifying training needs of medical operations team members and organizing training sessions.
Apply for academic programs for doctors -in the hospital and ensure the events are performed as per the calendar.

Administrative Responsibilities:

To ensure smooth functioning of Para-medical departments.
To submit monthly reports of departments under control to the director with suggestions recommendations if any.
To get renewal of different medical licenses like Pharmacy, Narcotics, AERB etc.

INVENTORY CONTROL:

To carry out periodical check of Drug inventory for the Pharmacy Store, ICU & Wards and to submit the report to the management.

TRAINING AND IN-SERVICE EDUCATION:

To give trainings on periodical basis and educate and motivate all staffs to follow the instructions religiously and to maintain cordial working conditions.

EVALUATION:

To evaluate and assess performance, professional competence and competency gap (s), implementation of Accreditation standards E.g NABH Standards and related documents.

Doctor Relations:

Conduct Regular Structured Meeting with Consultant
Maintain the Duty Roaster of Inhouse Registrar
Prepare on call rota for emergency/ night time and holidays.

Name of the Position: Assistant Manager- Sales (Referral Sales)
Department: Sales
Key Relationship:
Internal: ALL Consultants /Functional Heads/Stake Holder Management
External: Consultant Doctors / Clinicians / General Practitioners Relationship Management
Work Location: Kharghar – Navi Mumbai
Education: Any Degree/MBA
Experience: 1 to 3 years
Knowledge and Specific Skills: Effective Communication Skills, Stakeholder Management Proven Leadership skills Relevant Market/Industry knowledge/ Sales Management Skills/Strong Networking Skills.
Required Critical Behavioral Competencies: Self Motivated /Leadership Skills /Stake holders Management /Ability to work under high pressure /Problem Solving Skills/Effective Communication/Attention to Details.
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Objective: Increase volume sales of the product line & growth of the unit by addition of new clinicians practicing outside into the system and engage with the existing clinicians and referring Doctors to show incremental business growth month on month.

Key Responsibilities:

Reporting to the unit Facility Director administratively & functionally reporting to the Regional Sales Head.
Responsible for the overall business contribution/growth in Doctor referral sales , in addition to ensuring individual sales targets are achieved. Budget Revenue Achievement from VC’s & Referrals for all the targeted products.
Daily reporting of sales activities in an effective manner as instructed by the RM on an individual contributor role.
Building a strong doctor network for consistent referrals by identifying opportunities to collaborate and partner.
Ensure activation of the geographies/periphery markets , by planning and executing Doctor/ patient engagement programs.
Development work for expanding market share which includes medical camps, webinars, CME’s, Round Table Meetings.
Consistently doing Patient engagement programs , like , Baby shower, ANC classes, physio / diet sessions.
Promotion of the hospital services / inhouse consultants / programs through Corporate Sales team.

Name of the Position: Pharmacy Incharge
Work Location: Indore (Madhya Pradesh Pharmacy State Registration is a must)
Education: D-Pharma/B-Pharma
Experience: 5-9 years
Knowledge and Specific Skills: Knowledge of Medication, Dispensary Management, Medicines Information, Good interpersonal Skills, Pleasing Personality, Communication Skills, Fluency in English, Regional language, Computer Proficiency, Leadership skills, Negotiation skills.
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Objective: The Pharmacy Incharge actively participate in the day-to-day management of the pharmacy ensure that pharmacist and pharmacy support personnel staffing levels a commensurate with the workload
volume and patient care requirements at all times, maintain required hours of pharmacy services.

Key Responsibilities:

Coordinates and supervises department operation.
Stocking of nutrition products and other medications safely and properly and medicines are arranged from outside stores when it is required at emergency when the stock is not available in the in house pharmacy.
Overseeing organizational medicine list and medical use
Review annually medication list for the patient safety and efficacy
Procurement of medicines
Selection of good quality product
To receive the quotation from the different company for the better rates to the organization. As per doctor requirements to check the comparative rates.
Negotiation for scheme with supplier/manufacturer for the approved medicines
Supervises departmental personnel including: hiring, orientation, determining workload and delegating assignments, training, monitoring, scheduling and evaluating performance, and initiative corrective and disciplinary actions.
Prepares and dispenses medicines, chemicals and pharmaceutical preparations according to written orders by authorized medical practitioners with clinical privileges.
Assist in selection, orientates, supervises, instructs departmental personnel.
Initiates and implements Quality Improvement for the department.
Preparing and assign duty and duty roster for the department staff
Leading pharmacy committee
Audit of medicines at nursing station for their expiry and storage condition
Assisting assistant pharmacist in routine work whenever required
Second check on gate pass
Second check on the rates are properly supplied for the rate negotiated for the organization
To forward the requisition for the medical head for making available of the new drug in the organization.
To inform to the prescriber for non availability of the drug in the pharmacy through a written notification and suggested for substitutions.
To check the expiries are returned to the supplier credit note is receive
To check the invoices of the supplier are being forwarded for the payments
To monitor the proper documentation for the narcotic drug purchase sales and storage
To Internalizing the S.O.P
Physical stock-taking of medicines quarterly

Name of the Position: JC – OBGY
Number of Positions: 4
Work location: Noida
Education: MD/DGO/DNB
Experience: 2 – 4 years
Knowledge and Specific Skills: Clinical experience in OBG and Gynecology Empathy/Customer-centric
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Objective: Under the direct supervision of the Consultant, Registrars are responsible for the in-patient and out-patient management of patients in both Obstetrics and Gynaecology. Responsibility for Antenatal Care, Labour Ward cover, Gynaecological Out-Patient, Theatre sessions, and emergency duties.
Key Responsibilities:

Cognitive Clinical Management:

To inform the concerned consultant as soon as the patient is admitted · Perform and document history & physical examination
Formulate differential diagnosis
Develops and documents the initial plan of care
Basic plan of care and checklist as per labor room PROTOCOL book · Modifies daily plan of care*
Writes daily progress notes
Obtain and document informed consent
Perform preoperative work up · Order appropriate referrals*
Order appropriate investigations
Interpret hemodynamic parameters in critically ill patients
Interpret laboratory & radiology results
Orders transfusions of blood and blood products
Order appropriate medication and other orders
Prepare an appropriate discharge summary and explain the orders on discharge to the patient.
To write the duty report in the duty register and take written handover and takeover. (to be checked daily by the in-house consultants)
To fill out the insurance form – to be signed by the concerned consultant.

Clinical Non-invasive Management:

Perform pelvic examination and Pap smear
Perform cardiopulmonary resuscitation
Orders, adjust artificial feeding modalities

Clinical Invasive Management:

Performs nasogastric intubation
Inserts urethral catheter
Assist in surgical procedures
Perform D&C, MTP
Conduct low & high-risk vaginal deliveries

Name of the Position: JC – PEADS
Number of Positions: 4
Work location: Noida
Education: MD/DNB/DCH
Experience: 2 – 4 years
Knowledge and Specific Skills: Clinical experience in Paedtircs & Neonatology Empathy/Customer-centric.
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Objective: Under the direct supervision of the Consultant, Registrars are responsible for the in-patient and out-patient management of patients in both Paediatrics and Neonatology. Responsibility for NICU Care, Ward cover, Paediatric Out-Patient, Theatre sessions, and emergency duties.
Key Responsibilities:

NICU:

Looking after all babies admitted to NICU
Attending daily rounds
Following the Plan for the day
Admission and Discharge summaries to be prepared
Clear Documentation & Communication
To perform procedures in NICU under supervision/independently

Attending Deliveries:

To attend all in-house deliveries under the supervision of rostered consultant
To admit all babies for brief supervision and observation
Complete all documentation

Post-Natal Ward:

Review all high risk babies and follow the treatment plan
Baby examination and documentation
Administration of Vaccines
Newborn screening participation and supervision
Discharge examination, documentation, and follow-up plan after discussion with consultants

Out of Hours:

In addition, expected to attend all out-patient calls as well as emergencies.
Discuss the treatment plan with a consultant on call and follow.
Inpatient Paediatric Admission · Examination, Checking, Prescription, and Management of Paediatric Inpatient admissions after discussion with the Incharge Consultant.
Documentation of daily progress and discharge
Procedures if any including IV Cannulation

Name of the Position: Billing Executive
Number of Positions: 4
Work location: Noida
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com

Name of the Position: Staff Nurse – OT
Number of Positions: 8
Work location: Noida
Education: GNM/ B.Sc (Nursing)
Experience: 2+
Knowledge & Specific Skills: Clinical Skills, Knowledge of handling clinical & biomedical instruments, Documentation skills, NABH & NE.
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Key Responsibilities:
Accountable to the In-charge OT for the delivery of standardized nursing care to patients.
Assists in ensuring OT functions without disruption. – Ensures surgical, medication and patient safety.
Ensures prompt safe empathic and effective care of surgical patients.
Interacts empathically with family; contributes to Service Vision.
Ensure medication and patient safety; adheres to infection control protocols.
Complies with NABH and NE standards.

Name of the Position: Staff Nurse – NICU
Number of Positions: 8
Work location: Noida
Education: GNM/B.Sc (Nursing)
Experience: 2+
Knowledge & Specific Skills:Clinical Skills, Knowledge of handling clinical & biomedical instrument, Documentation skills, People Skills, Follow Safety Precaution; handling preterm neonates
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Key Responsibilities:
Assists the In-charge in managing the NICU operations, aligned with standard Nursing NICU protocols.
Provides competent Nursing care for neonates – pre-term, ill neonates; ensures neonate safety. Coordination with clinicians to implement care pathways.
Interact & educate parents, and provide emotional support. Ensures medication safety and neonate confidentiality.
Adheres to NABH & NE standards & Infection control protocols.

Name of the Position: Staff Nurse – Ward
Number of Positions: 16
Work location: Noida
Education: GNM/B.Sc (Nursing)
Experience: 2+
Knowledge & Specific Skills: Clinical Skills, Knowledge of handling clinical & biomedical instruments, Documentation skills, NABH & NE.
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Key Responsibilities:
Provides competent Nursing care, guided by the Ward In-charge for post-natal, ante-natal, and surgical patients and neonates.
Achieves the Service Vision, Interacts empathically with customers, provides timely, seamless care.
Ensures post-delivery 3-day stay is comfortable and patient recovers well.
Adheres to standard Nursing protocols; diligently implements care pathways.
Ensure medication and patient safety; adheres to infection control protocols.

Name of the Position: Staff Nurse – LDR
Number of Positions: 7
Work location: Noida
Education: GNM/B.Sc (Nursing)
Experience: 2+
Knowledge & Specific Skills: Clinical Skills, Knowledge of handling clinical & biomedical instruments, Documentation skills, NABH & NE.
Email your Resume/CV to E-mail Id- careers@motherhoodindia.com
Key Responsibilities:
Assist with all activities related to the Labor room – clinical & service.
Checks LDR is fully serviceable for procedures – hygiene, sterility, consumables, equipment serviceability. Achieves the Service Vision, interacts empathically with customers, provides timely, seamless care.
Assists with medical and emotional needs of patients and attendants through the birthing process.
Assist with Obstetrics emergencies. Follows protocols for deliveries, Nursing standards, medication safety, neonate safety, patient safety and infection control.
Adheres to NABH & NE standards.