Mobile App Privacy Policy

    Last updated: 30 Jul 2026

    Rhea Healthcare Private Limited, having its Corporate Office at Raheja Tower, 3rd Floor, East Wing, Mahatma Gandhi Road, Bengaluru, Karnataka 560001 (hereinafter referred to as “RHPL”, “we”, “us”, or “our”), operates hospitals and provides healthcare services under the brand name “Motherhood Hospitals”. At RHPL, we value your trust and respect your privacy. This Privacy Policy explains how your data is collected, stored, used, retained, and — where applicable — deleted, when you use the Motherhood mobile application (the “Application”, “Motherhood App”, or “App”).

    This Privacy Policy applies to the Motherhood Application (available on Google Play and the App Store), our website www.motherhoodindia.com, and related digital services (collectively, the “Services”).

    By downloading and using the Motherhood App, you expressly consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree to the terms of this policy, please do not use or access the Motherhood App.

    Please note:

    • We remain the owners of the App. You are granted only a limited right to use the App and to access information and data through it, on the terms specified in this document.
    • You are also subject to any terms or rules applied by the app store from which you download the App (i.e. Google Play or the App Store).
    • If you would like to know more about the technical operation of the App, please Contact us (Section 12).
    • You agree to comply with any instructions for use of the App that we issue from time to time.
    • You agree to ensure that any information you provide is complete and accurate. To receive appointment confirmation alerts, kindly provide your correct contact number and email ID.

    1. Privacy and Data

    1.1 Privacy — We use any personal data we collect through your use of the App as set out in this Privacy Policy.

    1.2 Transmission risk — Internet transmissions are never completely private or secure. Any message or information you send using the App may be read or intercepted by others, even where a transmission is marked as encrypted.

    1.3 Technical Data — By using the App, you agree to us collecting and using technical information about the devices on which you use the App (device type, operating system, mobile browser, etc.) to improve our products and to provide services to you.

    1.4 Location Data — Certain features of the App may use location data from your device. You can turn this off at any time via your device’s location settings for the App. If you do not turn this off, you consent to us and our affiliates transmitting, collecting, retaining, processing, and using your location data to provide and improve location-based products and services.

    2. Types of Information We Collect

    The App collects the following categories of information:

    a. User-provided information

    Information you provide when you download and register for the App. Registration is optional, but some features may be unavailable unless you register. This includes:

    • Your name, email address, age, gender, username, password, and address;
    • Transaction-related information (e.g. booking an appointment, responding to offers);
    • Information you provide when contacting us for help;
    • Payment/card information for booking an appointment;
    • Any other information you enter into the App, such as contact details.

    b. Medical information

    The relevant information related to the Services you avail (e.g. booking appointments, teleconsultations), we may collect health-related information including date of birth, height, weight, medical history, vital parameters, prescriptions, test results, vaccination history, and other information you choose to share with us or that is generated in the course of your care. Some of this information is classified as Sensitive Personal Data or Information (“SPDI”) under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and is treated as such under this Privacy Policy. We maintain and process all such SPDI strictly in accordance with statutory requirements and the confidential safeguards outlined in this Privacy Policy.

    c. Automatically collected information

    The App may automatically collect your device type, mobile operating system, browser type, and precise device location (where enabled). We use cookies and similar identifiers (small text files or anonymous strings) to analyze and improve the App and Services. Certain features may not function if cookies are disabled. Some of our service providers may use their own cookies or tracking technologies in connection with services performed on our behalf.

    3. How We Use Your Information

    We use your information for the following purposes:

    (a) Medical Care — To analyze medical conditions, provide and deliver required medical care, treatments, and related services; to contact you or your authorized representative regarding appointments, updates, and test results; and for billing and invoicing.

    (b) Operational Purposes — To operate and improve the App and our Services; to troubleshoot problems; to process payments (including via TPAs, or corporate sponsors); to conduct audits and quality checks; to respond to your queries in timely manner; and to collect feedback.

    (c) Compliance — To comply with applicable law and legal process; to investigate or prevent fraud, illegal activity, or threats to safety; and to respond to requests from government agencies, regulators, courts, and tribunals under applicable law (including the Epidemic Diseases Act 1897, NMC Regulations, and the Right to Information Act 2005).

    (d) Communications — We will not sell, share, or rent your personal information to any third party, or use your email/mobile number for unsolicited marketing. Any SMS, email, or WhatsApp message we send will relate to your medical treatment or agreed services. We may periodically share general, anonymized statistical information about RHPL and its users (e.g. visitor counts, service usage) for improving our Services.

    4. Disclosure of Information

    We may disclose your information to:

    • Other physicians, hospitals, healthcare agencies, or affiliates in relation to your medical care;
    • Our agents, contractors, or service providers who process information on our behalf under confidentiality obligations (e.g. IT providers, data centres, telecom providers), and who have no independent use of your information;
    • A third party who acquires or proposes to acquire our business (by merger, divestiture, consolidation, or asset purchase);
    • Any party where required by law, to comply with a subpoena or similar legal process, or where we believe in good faith that disclosure is necessary to protect our rights or the safety of any person.

    We only share data with authorized partners via secure systems and under non-disclosure agreements.

    5. Access to, Correction, and Deletion of Your Information

    5.1 Accessing your medical records — If you would like a copy of your medical records (in addition to your discharge summary), submit a request letter along with your government-issued ID proof, in the format we prescribe. Each copy is provided at a charge of ₹500 (or such other fee as may be revised from time to time), within 72 hours of receiving the request.

    5.2 Reviewing, correcting, or deleting your information — You may request to review, correct, update, or delete your information that qualifies as SPDI, including your App account and the personal data associated with it, by contacting our Grievance Officer (see Section 10) or by writing to us at writetous@motherhoodindia.com from the email address registered with your account. There is no charge for requesting deletion of your account or personal data. We will acknowledge your request and make good-faith efforts to action it in our active databases as soon as reasonably practicable.

    Access to, or correction, updating, or deletion of your information may be limited or denied where it would render the information inaccurate or incomplete, would violate another person’s rights, or is not otherwise permitted under applicable law — for example, medical records that we are legally required to be stored mandatorily for certain years.

    6. Retention of Information

    We retain your information strictly in accordance with applicable regulatory requirement in the formats and for the duration prescribed under applicable law or this Privacy Policy. Your Personal Data shall be retained only for such duration as is necessary to fulfill the specific medical purposes for which it was collected, to provide the Services, or to satisfy other lawful purposes to which you have explicitly consented. In no event shall Personal Data be retained beyond the maximum period permitted or mandated by applicable law.

    Upon the expiration of the relevant retention period as per applicable law, we shall put in place measures to ensure your information is destroyed and/or anonymized as soon as reasonably possible after: (a) the purpose for which it was collected is no longer being served by its retention; and (b) retention is no longer necessary under applicable law. Further, notwithstanding the foregoing, the anonymized, de-identified, or aggregated data may be retained by us, our affiliates, and authorized third parties to the extent necessary to support, enhance, and effectively provide the medical Services.

    7. Security of Your Information

    We maintain physical, operational, managerial, technical, and procedural safeguards appropriate to protect your information against loss, misuse, copying, damage, modification, or unauthorized access or disclosure. Notwithstanding the technical and organizational measures implemented, the Organization shall not be held responsible for any breach of security, or for actions of third parties or events beyond our reasonable control, including government action, hacking, unauthorized access to data or storage devices, or breach of encryption.

    8. Key Requirements for Using the App

    8.1 Permitted devices — You may download and use the App on your own devices for personal purposes only. If you use the App on a device you do not own, you must have the owner’s permission.

    8.2 Age criteria — You must be 18 years or older to accept these terms and download, access, and use the App. If you are 16 or 17 years old, you may do so only with a personal account and with the involvement and consent of your parent or guardian. Users under 18 (outside the 16–17 exception above) must not download, access, or use the App.

    8.3 Acceptable Use — In using the App, you (and anyone using the App on your device) must comply with Section 9 (Acceptable Use Restrictions) below.

    8.4 No renting or resale — You must not copy, sell, rent, lease, or loan the App or its content to anyone else, except as part of normal use or for back-up/security purposes.

    8.5 No business use — The App is for personal and domestic use only, and must not be used for business purposes.

    8.6 Own account only — You must only use the App to access your own account, and must not attempt to access another person’s account.

    8.7 Device transfer — If you sell or transfer a device on which the App is installed, you must remove the App from it first.

    9. Acceptable Use Restrictions

    In accessing and using the App, you must not:

    • Act unlawfully, fraudulently, or maliciously (including hacking or inserting malicious code or viruses);
    • Infringe our intellectual property rights or those of any third party;
    • Transmit material that is defamatory, offensive, or objectionable;
    • Damage, disable, overburden, impair, or compromise our systems, security, or other users’ access;
    • Collect or harvest information from our systems, or attempt to decipher transmissions to or from our servers;
    • Transfer the App to anyone else, whether for money or for free;
    • Upload or transmit data that is unlawful, fraudulent, inaccurate, obscene, defamatory, harassing, or otherwise objectionable, or that impersonates another person or misrepresents a relationship;
    • Attempt to gain unauthorized access to the App or any connected networks or systems;
    • Modify, adapt, translate, or reverse-engineer any part of the App, except as expressly permitted by law.

    10. Grievance Officer and Contact Information

    In accordance with the Information Technology Act, 2000, the contact details of our Grievance Officer are:

    Name Archana Chaudhary
    Email archana.sangam@motherhoodindia.com
    Phone 080 6768 0600
    Postal Address 3rd Floor, East Wing, Raheja Tower, M.G. Road, Bangalore, Karnataka 560001

    If you have questions about this Privacy Policy, wish to access, correct, or delete your information, or wish to withdraw your consent, please contact our Grievance Officer at the details above. You may object to or withdraw your consent at any time; however, if you do, we may not be able to continue providing the Services to you.

    11. Intellectual Property, Liability, and General Terms

    11.1 Intellectual Property — All intellectual property rights in the App (including its code and content) belong to RHPL or our licensors and are licensed, not sold, to you. The “Motherhood” name, logos, and related marks are trademarks of RHPL or our licensors and may not be used without prior written consent.

    11.2 App availability and updates — We may automatically update the App from time to time to improve performance or address security issues, or ask you to update it. We may suspend access to the App, or remove functionality, at any time. We do not guarantee the App will be uninterrupted or error-free.

    11.3 Responsibility for loss or damage — Use of the App is at your own risk. While we take reasonable steps to keep information in the App accurate and up to date, we make no guarantee that it is complete or error-free, and we accept no liability for indirect or consequential loss arising from your use of the App, to the fullest extent permitted by law.

    11.4 Third-party links — The App may link to independent third-party websites. We are not responsible for the content or privacy practices of such sites; please review their privacy policies before use.

    11.5 Termination — We may end your right to access and use the App if you seriously breach these terms. If you breach these terms, you must stop using the App and delete it from your devices; we may also remotely disable or remove the App from your device, without prejudice to the retention/deletion terms in Sections 5 and 6 governing your underlying data.

    11.6 Governing law and jurisdiction — This Privacy Policy is governed by the laws of India. Any dispute arising out of or in connection with this Privacy Policy is subject to the exclusive jurisdiction of the courts in Bangalore.

    11.7 Changes to this Privacy Policy — We may update this Privacy Policy from time to time, with or without advance notice, to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page indicates when it was last revised.

    12. Contact Us

    For questions about this Privacy Policy or the App, please contact us at:

    Exhibit A — Categories of Information

    Type Details
    Patient and Contact Information Name, age, gender, occupation, home address, contact number, email address, place of work.
    Medical Information Date of birth, height, weight, physical/physiological/mental health condition, vital parameters, medical records and history, surgical history, prescriptions, allergies, lifestyle information, dietary habits, vaccination history, developmental history (for children), family history of disease, imaging, test results, diagnoses, and clinical notes generated during your care.
    Personal Information Any information that relates to a natural person which, directly or indirectly, in combination with other available information, can identify that person (as defined under the SPDI Rules, 2011).

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